Shipping & Delivery Policy

Last updated: October 29, 2026

Thank you for shopping with Just the Tea! We’re committed to making your shopping experience as smooth and enjoyable as possible. This policy explains how we process, ship, and deliver your orders across Canada.

Order Processing

Except as otherwise stated on our website, orders are processed as soon as possible.

Once your order ships, you'll receive a shipping confirmation email with tracking information, where applicable.

Shipping Rates & Free Shipping

We offer simple and affordable shipping rates across Canada:

• $12 Flat-Rate Shipping: A flat shipping fee of $12 applies to orders under $60 CAD.
• FREE Shipping: Enjoy free standard shipping on orders of $60 CAD or more.

Shipping eligibility is determined by your order subtotal before applicable taxes, after discounts.

All shipping rates are displayed at checkout before you complete your purchase.

Free Local Delivery

We're happy to offer FREE local delivery to eligible customers in the Ottawa–Gatineau area!

If your delivery address falls within our local delivery zone, the Free Local Delivery option will automatically appear as an available delivery method at checkout.

• No minimum purchase required.
• Available only within our designated local delivery area.
• Delivery timing may vary depending on location and our delivery schedule.

Simply select Free Local Delivery at checkout if the option is available for your address.

Shipping Methods & Delivery Times

We currently ship exclusively within Canada.

Available shipping methods and estimated delivery times are displayed at checkout.

Delivery times are estimates, not guarantees, and begin once your order has been shipped. Delivery timelines may be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Destinations

We currently ship within Canada only.

We do not offer international shipping at this time.

Order Tracking

Once your order ships, we'll send you a shipping confirmation email containing your tracking number and tracking link, where applicable.

Please allow some time for tracking information to become available after receiving your confirmation.

Address Accuracy

Please ensure your shipping or delivery address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible so we can try to correct it before shipment or delivery.

Lost, Damaged, or Delayed Packages

If your order is lost, arrives damaged, or experiences an unexpected delay, please contact us. We'll be happy to assist you and work with the shipping carrier to help resolve the issue.

Order Changes & Cancellations

Need to modify or cancel your order? Please contact us as soon as possible.

We may be able to accommodate changes before your order has shipped or been scheduled for local delivery. Once an order is in transit, modifications may no longer be possible.

Any applicable refunds will be issued to the original payment method in accordance with our refund policy.

Questions?

We're always happy to help!

For questions about shipping, delivery, or your order, contact us at info@justthetea.ca or refer to our Contact Information Policy.

Thank you for supporting Just the Tea and shopping Canadian!